As you have probably heard, Toyota has issued a recall for some of its vehicles. These are ONLY the vehicles that are equipped with the Indiana based company CTS Corporation (list to follow). Toyota’s top priority has always been customers which has made them the #1 Auto Manufacturer worldwide. As the leading dealership in our area, we want to make sure we keep you informed and do all we can to expedite this quickly, but correctly. Below is the most current information issued by Toyota followed by many Frequently Asked Questions:
“Nothing is more important to Toyota than doing the right thing for our customers — and restoring
their confidence in the safety of our vehicles. We deeply regret the concern that our recalls are
causing for our loyal customers, and we are making an all-out effort to develop and implement
effective remedies as quickly as we can.
Our highest priority is to fix the accelerator pedal problems for our existing customers. We want
to reassure Toyota owners that instances of sticking pedals are rare and generally do not occur
suddenly. Toyota is currently in the process of recalling vehicles to remedy the issue of pedal
entrapment and we have begun sending instructions to customers about how we will fix their
vehicles. Customers who have any questions or have experienced any issues with their
accelerator pedals should visit Toyota.com, contact the Toyota Customer Experience Center at 1-
800-331-4331, or call their local Toyota dealer.
We’ve identified the cause of the problem and are focusing all of our energy and resources on
developing and thoroughly testing remedies. Our engineers have been working around the clock
and we’ve been in direct communication with the National Highway Traffic Safety
Administration (NHTSA) throughout this process. We also appreciate the opportunity to inform
the House Committee on Energy and Commerce about our efforts to address this situation for
our customers and we pledge our full cooperation with the Committee.
Toyota has taken the unprecedented step of stopping production to help serve our customers
quickly and ensure that all new Toyota vehicles going forward do not experience this problem.
Toyota Motor Engineering & Manufacturing North America (TEMA) has also been working
closely with our pedal supplier CTS on a revised design that effectively remedies the problem.
These pedals are now in full production at CTS to support Toyota’s needs. At the same time, we
continue to work with CTS to test effective pedal modifications for existing vehicles on the road
that will be available to our customers as quickly as possible.
We appreciate the comments that Transportation Secretary Ray LaHood made today about the
way Toyota has stepped up to meet our responsibilities to our customers, and we are determined
to continue fulfilling our commitment to put our customers first.”
The involved vehicles can be identified by the accelerator pedal; only vehicles equipped
with CTS accelerator pedals (“CTS pedals”) are involved.
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